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Toto USA Inc.

– Kenichi Nakano, VP of Services

“CDI gave us more than a storefront for JD Edwards; they also shared their knowledge and real-world business experience in the JD Edwards applications to set us on the right course.”

Challenge

Convenient way to order parts online

TOTO USA Inc., the world’s largest plumbing products manufacturer, sought a technology partner and platform that could allow consumers and end users a convenient and secure way to access TOTO genuine parts online. Previously, consumers had to purchase parts from local dealers. TOTO needed a platform for seizing the opportunity to service all customer levels.

Solution

More than just a web store

TOTO successfully launched its B2C web store, providing consumers a convenient and secure way to access TOTO genuine parts. Consumers can easily choose products by drilling down through product categories or by a search bar. In addition, TOTO chose ERP2Web to provide a selection of part numbers through an intelligent exploded bill of material assembly graphic. Users can easily use their mouse for parts inquiry, pricing, and ordering.

Results

Consumers happy with self service capabilities

Partnering with CDI has provided TOTO with some great results, including:

  • 32% conversion of no-charge warranty part orders into actual new sales 
  • Increased consumer satisfaction with the new convenience of 24×7 self service
  • Incremental revenue gain from additional parts ordering

By implementing ERP2Web, TOTO expanded their market to the public, resulting in a sales channel that increased customer satisfaction, while driving an increased higher-margin of revenue.

Convenient and Secure Way to Order Parts Online

Industry

Manufacturer

Size

$140.5 Million

ERP Application

JD Edwards EnterpriseOne

CDI Solution

logo-erpweb

Let CDI Technology help you imagine, design, and implement opportunities to extend the value of your ERP.
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