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Collaborate Customer Education Session

Highwoods Properties Revolutionizes Tenant and Management Experience with an Online Payments Portal

9:45 AM–10:45 AM Apr 3, 2017  Location: Mandalay Bay Convention Center, Lagoon C

Session ID: 108580

Abstract: Using JD Edwards and SnapPay from CDI Technology, Highwoods has deployed a tenant portal that allows online payment of open invoices. This portal drastically reduces Highwoods’s accounts receivable costs and increases tenant satisfaction. Another result of this efficiency is a significant reduction in lockbox charges. Tenants get to pay exactly what they want, in exactly the time they want to pay it, and Highwoods gets an automated way of bringing it directly into JD Edwards.

Objective 1: Enable efficiency in the JD Edwards accounts receivable process. Achieve 100% line item matching when clearing JDE Open AR.

Objective 2: Lower total costs of AR payments by offering ACH options.

Objective 3: Improve the tenant experience with a customer friendly online portal.

Audience: Technical/Functional