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Collaborate Customer Education Session

Greatland Corp: Tightening Down your Call Center for Secure Credit Card Payments

1:30 PM–2:30 PM Apr 5, 2017  Location: Mandalay Bay Convention Center, Mandalay Bay Ballroom A

Session ID: 107100

Abstract: In this session, you find out how Greatland Corporation reduced the risk of credit card acceptance in their call center. Strategies for risk reduction inherently vary based on the payment channel. What works for e-commerce outside your organization does not provide the same protection when card acceptance is done inside your company’s four walls. In addition to policies on how employees handle credit card data, encrypting the payment card at entry can be key to keeping credit cards off your network and away from prying eyes. The results can include reduced compliance costs and scope. Greatland will discuss how this benefited their business and the lessons learned along the way.

Objective 1: Learn how Greatland reduced the risk of accepting credit cards in their call center

Objective 2: Understand the dangers of credit card entry through standard keyboards

Objective 3: Understand the impact of encrypted card entry on reducing the PCI obligations

Audience: Functional