Improving Your Enterprise-Level Payment Processing
As the complexity of your business grows, you need better and more robust tools to manage all of the moving parts. This is why many B2B businesses invest considerable time and effort sourcing and configuring the right enterprise resource planning (ERP) platforms for their ever-evolving needs.
After finally choosing an ERP solution, however, most businesses are reluctant to change because the cost of switching platforms is high. This is true even when migrating between two of the most popular ERP solutions — SAP and JD Edwards.
Even when locked into an ERP platform, it’s possible to continue improving different aspects of your operations. Few areas are better suited for additional tweaks than payment processing — the glue that holds everything together.
However, it’s not enough to choose a payment provider that “works” with your chosen ERP software. You want a processor that can help improve your bottom line by:
- Controlling expenses
- Improving productivity
- Increasing sales
How do you assess whether a provider can deliver these benefits? Below are four helpful criteria to get you started as you begin looking for ways to improve your current payment environment.
1. Payment integration
The point of enterprise resource planning is to bring all of your business’s components under one roof. But if your processor doesn’t provide payment integration, some aspects of your business will remain in separate silos — requiring that you copy data manually to your other accounting, CRM and sales tools.
This creates extra costs for your team. When managing things by hand, redundancies and errors are inevitable.
Therefore, you should choose a payment processor that offers seamless integration with the business tools you already use. As new sales come in, these transactions are automatically captured, reported and reflected in your ERP suite. Ideally, your payment processor should offer API support so that you can easily customize this integration to suit your needs.
2. Payment security
Most enterprise payment solutions come with PCI-compliant data security. But for B2B players who must manage large transactional volumes and lots of moving parts, PCI compliance isn’t always enough to shield your business (and customers) from payment fraud.
For optimal protection, you should choose a processor that offers additional security features such as:
- Credit card tokenization
- Point-to-point encryption
- Hosted payment pages
- Fraud management filters
This extra protection won’t necessarily help you grow your business, but preventing data breaches can help you avoid financial damages and lost sales.
3. Levels II and III processing
For most consumer purchases made via credit card, Level I payment processing is more than sufficient. Customers only need to provide their account numbers, expiration dates and CVV codes for transactions to go through.
However, many businesses and government organizations require Levels II and III credit card processing, especially for larger orders. If your current payment provider doesn’t offer these more secure levels, you’re leaving money on the table.
As an added bonus, these higher credit card processing levels tend to carry lower fees. This allows you to keep more of every dollar that you earn.
4. 24/7 support
Even with a top-of-the-line ERP suite and world-class payment provider, problems will inevitably crop up.
Having an in-house IT team that can help you troubleshoot is advantageous, but there will always be some issues that require more advanced intervention. This is why you want a payment processor that is reachable by phone, 24/7.
More specifically, you need direct access to technicians and payment security experts who can help you fix problems on the spot. If your payment environment goes down in the middle of the night, generic customer service reps simply won’t cut it.
Are CDI’s Enterprise Payment Solutions Right for You?
At CDI Technology, we specialize in commercial payment solutions that help our clients extract the most value from every sale. With 25 years of industry experience in enterprise-level payment processing, we support many of the most popular ERP platforms — including SAP and JD Edwards.
Here are some of the reasons why B2B clients consistently choose us for their commercial payment needs:
- Built with PCI-compliant data security in mind, our solutions provide unparalleled protection from payment fraud and cyber abuse. With tokenization, encryption and hosted payment pages, safeguarding your customers’ data is our top priority.
- We provide seamless payment integration with the business tools you currently use. This not only saves you time and money, but it also eliminates errors stemming from manual data entry.
- With well-documented API support, our processing is flexible enough for unlimited customization — no matter how sophisticated your payment needs become. We even offer multilingual and multicurrency support for businesses that frequently sell abroad.
- Although Level I processing comes standard with all of our payment solutions, we also support Levels II and III credit card processing for those B2B and B2G customers who require greater security and control.
- Our technical support staff is reachable by phone, day or night. For less urgent matters, we also provide 24/7 email support.
Does this mean we’re automatically a perfect fit for every B2B customer with enterprise payment processing needs? Not necessarily.
But if you’d like to learn how our solutions can help you streamline payments and reduce unnecessary expenses, we invite you to schedule a free consultation with our Commercial Payments Team today.