Communicate with Your Customers in a 21st Century Manner
A recent Supply Chain Digest article stated that numerous companies have found that
issues related to communicating order status took a lot more time and was more expensive
than they realized, consuming 50% or more of a CSR’s day, and 20% or more of a field
Sales Rep’s time.
Customers Want to Know:
Was My PO Received/Processed Correctly?
When Will I Receive My Order?
Carrier / Truck Information?
Are There Backordered Items? – What Exactly, Was Shipped?
Any/All Order Change Occurences?
CDI’s SnapMail automated order status email system solves these problems.
Completely integrated with the JD Edwards (EnterpriseOne or World) Sales Order and
Purchase Order Management module, SnapMail automatically sends order details
to the customer for any designated order status changes. Now, communicating with
your customers and suppliers has never been easier and the load on CSRs and Sales
Representatives can be reduced significantly, freeing their time for more productive
activity. Email templates are soft coded and can be easily changed.
With SnapMail you can automatically send emails such as:
Automated Order Acknowledgment emails
List of Items and quantities ordered
With Confirmation of Price
Promised Delivery Date
Ship Schedule
Automated Change Order email
Notify customers of changes made to an order prior to shipment
Automated Ship Acknowledgement email
Packing Slip Information
Bill of Lading Information if available
Carrier Tracking Information if available
Automated Purchase Order Creation email
Order #
List of items and quantities ordered
Requested Date
Delivery instructions
Automated Purchase Order Change email
Notify suppliers of changes made to a Purchase Order
How SnapMail Works:
SnapMail works directly against the JD Edwards (EnterpriseOne or World) Sales
Order Management Order Activity Rules as well as the Purchase Order Management Order
Activity Rules. When any of these orders are at a pre-designated status,
SnapMail
will read the appropriate order information in JD Edwards and automatically send
the correct format email to the customer (or supplier) informing them of the current
status along with all pertinent information. Email templates, being soft coded,
can be easily customized.
SnapMail Benefits:
SnapMail is ideally suited for companies that wish to improve their customer
communications while reducing the amount of time (cost) Customer Service Representatives
and Field Sales Representatives spend communicating order status inquiries with
their customers. By utilizing technology, customers (and suppliers) are automatically
informed as to order status and, if available, tracking information when the order
is shipped.
As one satisfied SnapMail user remarked:
“This technology has changed our customers' image of my company. No longer do they
wonder about their order… they now know the status and details of their orders and
they are much happier. Our CSRs now spend their time actually doing productive work
and they are happier too.”
SnapMail intelligently integrates your enterprise email system with your JDE ERP
system.
CDI is an Authorized Oracle Partner and is a major
Complementary (value-add) Software Provider to the JD Edwards ERP community. Our
flagship
ERP2Web B2B/C eCommerce Storefront Solution
is used by dozens of JDE companies for affordable Web based Ordering and Inquiry.
CDI also offers
SnapMobile customer self service on
a mobile device,
SnapPay to automate JD Edwards credit
card sales transactions,
SnapCollect, a JD Edwards
wireless barcoding solution for real-time inventory capture and
SnapVSS, a JD Edwards Collaborative Purchase Order Solution.