Call Center Services
Post-Project Call Center Services
CDI helps its customers outsource the full life cycle of their IT projects. In addition
to strategy, technology, and implementation services, CDI offers post-project call
center solutions. This means: after we deliver your software, we can also help you
offer technical support services.
Fully private-labeled means that when users call to inquire about specific issues
related to your technology application (outsourced to CDI), CDI CSR (Customer Service
Representatives) pick up the phone, greet the user, in your name, and help resolve
issues, acting on your behalf without revealing their CDI identity.
US/India Based Call Centers
Our call center solution can be private-labeled to support your specific technology
application demands. The call center services can be hosted using our technical
call center solution in the US (Chicago) or in India (Madras).
Advanced Call Center and CRM Tools
CDI uses the latest technologies in call center support and Customer Relationship
Management (CRM) tools. These tools are included and offer you a higher level of
customer service. CRM adds a level of professionalism and customer intimacy to your
support service. It enables customer support representatives to offer better service
by tracking user support history and user preferences.
24 x 365, Save 50% to 70%
Our call center solutions are optimized to meet your technical and budgetary restrictions.
We help our customers outsource call center services and attain a substantial amount
of savings. This is because our centers are already equipped with the latest technologies
and CRM tools, so there's no need to make an investment from scratch. Furthermore,
with our call center in India, in addition to 24x365 support services, India based
labor costs can reduce your bill by 50% to 80%.