CDI helps its customers outsource the full life cycle of their IT projects. In addition to strategy, technology, and implementation services, CDI offers post-project call center solutions. This means: after we deliver your software, we can also help you offer technical support services. Fully private-labeled means that when users call to inquire about specific issues related to your technology application (outsourced to CDI), CDI CSR (Customer Service Representatives) pick up the phone, greet the user, in your name, and help resolve issues, acting on your behalf without revealing their CDI identity. Our call center solution can be private-labeled to support your specific technology application demands. The call center services can be hosted using our technical call center solution in the US (Chicago) or in India (Madras). CDI uses the latest technologies in call center support and Customer Relationship Management (CRM) tools. These tools are included and offer you a higher level of customer service. CRM adds a level of professionalism and customer intimacy to your support service. It enables customer support representatives to offer better service by tracking user support history and user preferences. Our call center solutions are optimized to meet your technical and budgetary restrictions. We help our customers outsource call center services and attain a substantial amount of savings. This is because our centers are already equipped with the latest technologies and CRM tools, so there's no need to make an investment from scratch. Furthermore, with our call center in India, in addition to 24x365 support services, India based labor costs can reduce your bill by 50% to 80%.